• Develop and implement strategies to deliver superior sales performance, lead, shape, guide co-ordinate and control the New Business sales force for the various Value Streams
•Endorse/develop/support, monitor, grow DSR sales channels in active collaboration with the businesses and relevant stakeholders.
•Management of recruitment, training, maintaining and optimising (attrition included) a team of Team leaders/Managers and Direct Sales Representatives and maintaining complete personnel records.
•To make a self assessment certificate of worthiness on the VC DSR operational controls on an annual basis
•Territory Management in the Direct sales environment – market conditions, competitor analysis and activities and demographics
•Comprehensive performance management on the whole channel ( People, systems & methods)
•To develop and manage a management information system MIS for Direct sales, including full reporting & tracking
•To sales manage Sales Managers and by extension Team Leaders providing them with support, training, Scorecard objectives, monitoring and measuring their performance and control the payment of incentives
•Ensure training standards laid down at group and country level including those relating to compliance are met
•To drive motivate and inspire Teams to achieve their planned sales activities and target
•Responsible for managing opportunity and risk associated with Direct Sales
•To achieve volume and value targets in order to contribute to the overall goals of the Bank
•To adhere strictly to the Bank’s code of conduct and to ensure that the channel similarly complies
•Ensure customer service quality and complaints are handled promptly and efficiently to the satisfaction of customers. At the same time ensure that the process of monitoring the above is clearly defined.
•Follow adequate processes in sales function and structure to prevent mis-selling, mis-representation, fraud and adhere customer protection principles.
•Accountability for file approval and error -free file rate
•Minimum of a 2nd Class degree in a relevant course
•Minimum 10 years Banking experience with time spent in team management oversight.
The following are compulsory
•Thorough knowledge of Bank’s products and services
•Sales experience a proven new business achiever
•Excellent interpersonal and networking skills, internally and externally
•Strong sales and relationship building skills
•Impeccable communication Skills
•People management skills.