Head Of E-Commerce| ACE | in Dubayy [Dubai], United Arab Emirates

at Al Futtaim

Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description


  • To devise with the brand GM and other key stake holders the brand’s multi-channel approach.
  • The job holder is the ‘point person’ for all elements of the brand’s multi-channel strategy.
  • In-store kiosks and limitless ranging is the way forward, to be further developed.
  • Will manage the website implementation plan, ensuring that all stake holders are informed of progress and is accountable for delivering on time to agreed timescales

Supply Chain

  • Working with the brand Logistics Manager as well as the Central Retail Logistics team in ensuring that all elements of the Supply Chain are planned, controlled and managed.
  • Involved in the selection and management of the 3rd party logistics provider.
  • Ensuring that the day to day performance of orderfulfillment meets the agreed KPI’s and that there is a close relationship between the job holder and the brand Logistics Manager.
  • Fully involved with the planning and implementation of the ‘Click and Collect’ strategy, allowing customers to make the final choice (home delivery vs. click & collect) based on their needs.

Marketing, Buying, Product, Range & Promotions Management

  • Develop an online marketing and merchandising strategies with focus on high growth revenue profitability
  • Own the online product range, pricing and promotions portfolio. Ensure that the ‘portfolio’ will maximise sales revenue and margin for the channel/s
  • Ensure that we deliver a seamless customer experience across the entire operation.
  • Work closely with the Marketing Manager to drive sales.
  • Work collaboratively with the Head of Buying to drive sales with profit.
  • Championing E-commerce and the needs of the website and other sales channels.

General Management, Procedures and Administration

  • Develop, build and maintain relations with suppliers, partners and key internal departments that serve the e-commerce team within the Group, including but not limited to EIT, Logistics/Supply Chain/Buying/Marketing and Finance.
  • Ensures that all product content is delivered accurately to agreed critical path deadlines.


Degree holder

At least 3 years-experience in retailing at management level, understands the product journey from sourcing to “delivery”.

A high commercial understanding of the ACE customer and product range. Ability to lead and work within a small, collaborative, cross functional team, as well as to represent the e-commerce function at the highest level

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