Head Of Operations in Lagos, Nigeria

Industry
Banking / Financial Services
Specialization
Banking / Finance / Insurance
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Seed Bed Micro Finance Bank is looking for a Head of Operations Development. This position will report to the CEO and the successful applicant will be saddled with the following job descriptions:

  • Responsible for enabling development of operations according to the overall business strategy and ensuring that the right strategies for Operations is developed and implemented.
  • Prioritize development projects based on budget restrictions, to ensure that the Operations organization gets as much as possible out of the portfolio of development initiatives.   Responsible for governing operations delivery and change in the market.
  • Have a firm understanding of strategic, tactical and operational development of Operations, and ensure areas of change are implemented.
  • Responsible for value chain coordination and process management, from an end-to-end perspective, and improvement of these for efficient & effective delivery in alignment with product- and IT-development.
  • Responsible for development and management of customer centricity in Operations.
  • Ensure that the expectations stakeholders are met and exceeded in terms of service delivery. This will require the role to have a holistic view of what development initiatives to prioritize, and what initiatives to recommend for closure.
  • Create a dynamic work environment where people continuously develop and contribute to our goals.
  • Coaching employees to achieve business targets and high customer satisfaction, always on fair terms.
  • Promoting the essence of Seed Bed Micro Finance Bank in your day-to-day leadership.
  • Actively contribute to the recruitment of well qualified staff, promoting diversity and encourage people who dare to be different.
  • Actively contribute to well functioning succession planning.
  • Encourage employees to collaborate across countries and functions to be even more effective – working together!
  • Leading with Seed Bed Micro Finance Bank values in mind, always applying common sense & simplicity in day-to-day situations.

 

Responsibilities

The major job responsibilities of the head of operations shall include:

  • Responsible for enabling development of operations according to the overall business strategy and ensuring that the right strategies for Operations is developed and implemented.
  • Prioritize development projects based on budget restrictions, to ensure that the Operations organization gets as much as possible out of the portfolio of development initiatives.   Responsible for governing operations delivery and change in the market.
  • Have a firm understanding of strategic, tactical and operational development of Operations, and ensure areas of change are implemented.
  • Responsible for value chain coordination and process management, from an end-to-end perspective, and improvement of these for efficient & effective delivery in alignment with product- and IT-development.
  • Responsible for development and management of customer centricity in Operations.
  • Ensure that the expectations stakeholders are met and exceeded in terms of service delivery. This will require the role to have a holistic view of what development initiatives to prioritize, and what initiatives to recommend for closure.
  • Create a dynamic work environment where people continuously develop and contribute to our goals.
  • Coaching employees to achieve business targets and high customer satisfaction, always on fair terms.
  • Promoting the essence of Seed Bed Micro Finance Bank in your day-to-day leadership.
  • Actively contribute to the recruitment of well qualified staff, promoting diversity and encourage people who dare to be different.
  • Actively contribute to well functioning succession planning.
  • Encourage employees to collaborate across countries and functions to be even more effective – working together!
  • Leading with Seed Bed Micro Finance Bank values in mind, always applying common sense & simplicity in day-to-day situations.

Requirements

Desired Skills and Experience

Successful applicant must have minimum of B.sc or its equivalent from any recognized institution and must have worked under the banking environment with a proven record. Also, it is expedient for the successful candidate to possess the following:

  • Extensive experience in development of operations organizations, preferably within financial services
  • Experience from leading managers and management teams
  • Relevant higher education (university level)
  • Experience from remote leadership, i.e in an international  matrix organisation
  • Extensive experience from Operational Excellence, Value Change Management, IT-Management
  • Preferably experience from Management Consulting
  • Operations strategy
  • Process Management
  • Alignment of business needs and IT
  • Lean / Six Sigma
  • Project Management
  • Strategic ability
  • Making it happen
  • Coaching teams and individuals towards business and project targets.
  • Understand and manage teams and individuals in change processes.
  • Strong communication and presentation skills.
  • Ability to keep the holistic view, even in times of change, constantly keeping track of the overall goal.
  • Creation of solid business cases

 All successful applicant should forward their day time mobile number(s) and cv to seedbedmicrofinancebank@gmail.com

 

  Apply Now

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