Head Of Operations in Lagos, Nigeria

at Ericsson

ICT / Telecommunications
Minimum Qualification
Bachelor's Degree
Required Experience
15+ years
Employment Type
Full Time
Male or Female

Job Description

  • Create and drive operations across all areas of the portfolio
  • Drive project management to secure margins and quality
  • Implement Global and Regional delivery strategies and directives
  • Drive forecasting and dimensioning of delivery capacity based on business needs
  • Drive value add sales
  • Drive and implement competence management according to business needs
  • Optimize the service delivery and secure quality of delivered services
  • Drive a multi country organization
  • Drive transformation based on understanding of the offshore business
  • Ensure project management and resource planning engagement
  • Drive a commercially oriented operations organization (e.g., add-on sales)
  • Support for proposal preparation
  • Handle operational sourcing (ordering through established frame agreements)
  • Drive operational sourcing and supply to profitably deliver on customer commitments.



  • University degree in Business or Engineering / ICT


  • > 15 years working experience in an international Telco or IT environment of which 5 years in Ericsson or similar competitor
  • Experience working for an Operator or in an Managed Service environment
  • At least 5 years experience in leading leaders
  • Working experience in emerging markets mandatory, experience in Nigeria preferred
  • A leader who is versatile, has a bias for action, a strong team builder and who is used to work in a matrix environment, drives change, is transparent, firm and fair and highly collaborative
  • Deep experience from service delivery, sales and project management, complemented with experience from sourcing & supply.
  • Strong Project Management and CFR experience
  • Strong stakeholder management skills (internally as well as externally)
  • Vast experience from forecasting and dimensioning of delivery capacity based on business needs as well as implementation of delivery processes.
  • Strong ability to drive business with existing as well as new customers.
  • Ability to effectively translate customer engagement needs into requirements on delivery and operations.
  • Ability to lead a complex organization with operations for multiple customers. Realize synergies across countries and customers while ensuring quality. Execute & prioritize resources and capabilities in accordance with short- and long-term priorities of the Hub.
  • Strong innovative approach from vision to strategic direction for Hub Operations, effectively balancing business need and cost efficiency
  • Clear understanding of capabilities needed for the Hub as well as ability to attract, develop and retain competence based operations resources.
  • Strong communicator and ability to motivate and engage to empower and develop culture, competence and skills
  • Ability to lead multi-cultural and cross functional teams, empowering and creating synergies



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