Head Of Workshop in Lagos, Nigeria

at Gordon Barrett

Human Resources
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time

Job Description

Gordon Barrett is a Human Capital Management Firm, maximizing sustainable growth by providing innovative Human Capital Development Strategies.

We are looking for people with good qualifications, training and experience. They should be dynamic, highly motivated and share our progressive approach to work.

We are recruiting to fill the position of: 


To oversee the Workshop’s day-to-day operating activities ensuring effective and efficient service delivery in line with quality standards.

·         To oversee the sales of automobile parts while providing consistent and qualitative customer service to the customers.

·         To direct, coordinate and plan the parts store.

·         Principal Duties and Responsibilities: Oversee, co-ordinate and ensure smooth day to day running of the operations and processes.

·         Develop high quality, cost effective & integrated process/ operational improvement initiatives.

·         Develop a standard for service quality for the entire unit and ensure strict adherence.

·         Ensure that the parts storage is adequately stocked with the needed material for workshop operations to avoid unnecessary delay and inconvenience.

·         Approve requisitions for parts requirements from the strategic procurement unit in line with its requisition policies.

·         Ensure that all vehicles are properly inspected before delivery to customers.

·         Ensure all vehicles meet the delivery timelines as stipulated to customers otherwise delays should be promptly communicated in line with company policies.

·         Oversee the sales of parts while ensuring sales targets contribute to the overall company’s revenue targets per period.

·         Plan layout of the parts store considering size, weight, and other related factors.

·         Determine methods of storage, identification, and stock location, considering temperature, humidity, height and weight limits, and required space.

·         Manage inventory and keep appropriate stock of all incoming and outgoing supplies while ensuring adequate parts in store.

·         Review stock records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels.

·         Approve requisitions for parts requirements from the strategic procurement unit in line with its requisition policies.

·         Supervise the counting and sorting of incoming articles to verify receipt of items on requisition or invoices

·         Examine stock to verify conformance to specifications.

·         Ensure adequate care and preservation of items received, and stored.

·         Conduct periodic stock count of items in the store.

·         Trace history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.

·         Study records and recommend remedial actions for reported non-usable, slow moving, and excess stock.

·         Ensure all appropriate safety regulations are being followed both with regards to personal safety and safety of inventory.

·         Promote the company brand and endeavour to enhance the company’s image through appearance and behaviour.

·         Maintain a good relationship with customer in order to retain them in the company.

·         Address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.

·         Devise improvement on the process shortcomings as highlighted in the daily report on technical issues.

·         Conduct quality control review and communicate any improvement or setback to the Chief Operations Officer.

·         Brief the Chief Operations Officer on the improvements of activities/projects of company.

·         Assist to identify and respond to environmental factors impacting the long term strategic direction of the unit.

·         Perform other duties as requested by the Chief Operations Officer.


Competency and Skills Requirements

·         Excellent understanding of workshop operations and management.

·         Knowledgeable in demand forecasting and analysis.

·         In-depth knowledge and understanding of automobile spare parts.

·         Excellent selling skills.

·         Good negotiation skills.

·         Ability to negotiate a win-win offer for both the company and the customers

·         Ability to put the company’s objective in the line of engaging any customer.

·         Knowledgeable in the following key areas:

·         Inventory Control Management

·         Demand forecasting and analysis

·         Excellent numeric skills

·         Knowledge of best practices in stock supervision and keeping

·         Business strategy development and execution

·         Ability to constantly analyse the industry as it relates to the sector and identify current trends, hitherto unnoticed opportunities and operate in line with the strategic goals of the company.

Objective Setting
Ability to set S.M.A.R.T objectives that will facilitate the achievement of the organization’s goals. S.M.A.R.T refers to the acronym that describes the key characteristics of meaningful objectives, which are Specific (concrete, detailed, well-defined), Measurable (numbers, quantity, comparison), Achievable (feasible, actionable), Realistic (considering resources), Time bound (a defined time line)


·         High organizational and supervisory ability

·         Ability to influence others to do what is to be done.

·         Must possess good listening skills

·         Must be fair, goal oriented, responsible and skilled

·         Must be a good director of affairs both human and material

·         Must be able to evaluate others

Oral & Written Communication skills
Ability to transmit information effectively i.e. in clear, unambiguous terms to employees, management and other stakeholders to facilitate the achievement of the goals and objectives of the organization at all times.

Relationship Management

·         Possession of human skills (Ability to interact effectively with people - both staff and customers alike)

·         Ability to develop, build and maintain relationships with customers.

·         Sound ethics and integrity.

·         Must be discernibly honest and of consistent upright character

·         Must be ethical i.e. must follow the ideals and responsibilities of the industry as set out in the code of ethics guiding operations and operators in the industry.

·         Good appreciation and working knowledge of office productivity tools.

Minimum Qualification

·         A bachelor’s degree in Mechanical Engineering.

·         Male with a Minimum of six (6) years relevant experience.

·         A good working knowledge of automobile workshop operations is an added advantage.

  Apply Now

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