Head, Operations in Lagos, Nigeria

at ARM Life

Management Consulting
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

  • Understand and improve the operational systems, processes and policies in support of organization’s mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Develop and implement strategic after-sales plans to facilitate ease of collections and revenue monitoring.
  • Develop and implement schedules for receivables and ensure follow up.
  • Develop and implement a template for all milestone payment reminders and after-sales functions.
  • Manage all client relationships, through visits and phone calls and ensure accurate information on purchase status is available to each client.
  • Work closely with head of sales to plan sales events and ensure success of proposed plans.
  • Provide feedback on market expectations and client issues regarding units and ensure resolution.
  • Monitor all revenues attributable to the company, ensuring that proper reports are provided to track all income.
  •  Develop and manages after sales/marketing operating budgets.
  • Monitor competitor products, after sales process and all other operational  activities to constantly seek improvement to processes.
  • Ensure timely and accurate title documents are produced by external solicitors and delivered to clients.
  • Establish and maintain relationships with industry influencers and key strategic partners.
  • Guide preparation of receivables and other after sales activity reports and presents to executive management.
  • Direct staffing, training, and performance evaluations to develop and control after sales and documentation programs.
  • Ensures quarterly updates are provided to clients on project status.
  • Analyze and control expenditures of unit to conform to budgetary requirements.
  • Assist other departments within organization to prepare manuals and technical publications.
  • Prepare periodic sales report showing sales volume, amounts received, payments outstanding (due and not due) and any feedback from clients.
  • Review and analyze receivables performances against programs, quotes and plans to monitor budgets and determine effectiveness.
  • Regular meetings with both Head of Sales & Managing Director around fiscal planning.
  • Oversee Operations Team(s) to ensure achievement of set goals
  • Communicate effectively with ARM Properties to understand their plans and circulate such information via quarterly newsletters to clients.
  • Assist in formulating strategies and Marketing plans by providing market feedback and information to guide marketing and sale of ARM Real Estate Products
  • Train and also recommend training programs for Operations Team(s)
  • Liaise with and work effectively as a team with other members of the Firm to provide seamless quality service to in-house clients and clients of the Firm
  • Actively participate in all company’s budgeting, strategy and performance review sessions
  • Act as a good ambassador of the Firm through proper conduct at all times



  • Minimum of B.Sc. In Accountancy or a Finance related degree
  • Minimum of 8yrs related experience.


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