Responsible for the efficient running of the Global Network Operations Centre (GNOC) in its prime role of providing exceptional KPIs for the Main One Cable’s Network and portfolio of network services. Specifically, the Head, Provisioning and Operations shall:
§ Ensure the network provides a service availability of 99.995% or better.
§ Coordinate effective fault diagnosis and problem resolution to ensure network Mean Time To Repair (MTTR) for on-net components is within company agreed objectives.
§ Ensure world class network performance monitoring and system/component/service outages are escalated within the set/agreed timelines respectively. Ensure 24 hours per day 7 days a week basis monitoring for all Main One’s Network Operations.
§ Manage, coordinate and support network performance management systems for the delivery off required network service levels.
§ Work with engineering teams to formulate, test and implement restoration plans for use in the event of a network outages.
§ Work with engineering teams to formulate routine preventive equipment maintenance plans for the different elements/components that make up the Main One’s Network.
§ Ensure all network, customer and process documentation including but not limited to design documents, AS-builts , capacity utilisation, network availability, spares holding (location, and availability).
§ Coordinate the daily operational activities as performed by the various Cable Station managers and their staff and ensure that each Cable Station Manager is aware of the status of the system at all times.
§ Ensure all provisioning (network, customer or other) is delivered within the agreed/stipulated timelines.
Under the supervision of the CTO, you will be required to liaise and interface with other groups/departments typically involved in the implementation of new network solutions and services for deployment into operations.
§ Technical & Management experience in Carrier Network Operation’s Center.
§ Great working knowledge and hands on experience with SDH, DWDM, IP/MPLS and other Optical and/or IP based network technologies and solutions.
§ Formal knowledge in Network transmission technologies with advanced network management systems.
§ Strategic Thinking and problem Solving
§ Leadership & team management skill
Demand of the Job
§ At least a Bachelors degree in Information Technology/Electronics Engineering or a related degree.
§ Minimum of 15 years work experience, 10 years in Operation and Maintenance field, and managing NOC environments, preferably for a large, data centre or telecommunications company.
§ Understanding of transmission networks (SDH, DWDM), TCP/IP and related protocols.
§ Successful project management experience leading a minimum team of 5 individuals
§ Results orientation; strong commitment to provide top-rate service to internal and external customers
§ Excellent listening, judgment and communication skills; an organised and systematic mind
§ Good leadership and management skills
§ May be required to work long/odd hours.
§ May be required to travel to other Main One locations