Head, Sales & Retail Operations in Lagos, Nigeria

at Healthplus

Healthcare / Medical
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

General Strategy

  • Work with the CEO and other Departmental Heads to influence the development and communication of company strategy, business priorities and targets
  • Develop and implement strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the Organization
  • Translate the strategic goals into retail operation plans in order to:
  • Provide Extraordinary Customer Satisfaction and Enhance Customer Loyalty
  • Drive Sales
  • Minimize Branch Operating Expenses
  • Branch Profitability
  • Business Analysis & Action Planning
  • Stock Management, Shrinkage Control & Prevention
  • Optimum Manpower Planning & Talent Acquisition
  • Comprehensive Onboarding
  • Coaching, Training & Development
  • Performance Management
  • Adherence To Regulatory Standards, Branch Standards and Company Policies & Procedures
  • Chairing Disciplinary Hearings
  • Value Added Services
  • Business Development
  • Competitor Analysis
  • Problem Solving & Action Planning
  • Identify and optimize opportunities for business development which involves creation of long term value from customers, markets and relationships
  • Work with Business Development team, visit trade exhibitions to source cutting-edge products and services that meet the needs of company customers and differentiate company from its competitors
  • Identify and optimize promotional opportunities ensuring they are coordinated with relevant departments
  • Generate ideas about future retail activities to ensure a cutting-edge strategy and maintain up-to-date knowledge of the market place, competitors and trends
  • Use feedback from other departments to ensure the integration of the retail strategy with the company’s other activities
  • Influence and support the retail element of the annual budget process ensuring understanding and buy-in from the retail team
  • Constantly review financial data and support the Chief Financial Officer in providing realistic input into the sales budgets
  • Take decisions on matters relating to the day-to-day retail operations including the strategic planning of resources
  • Regularly produce and present a range of financial/non-financial reports for Senior Management and the Board of Directors as required


  • Ensure that the Retail Team complies with all regulatory requirements, branch standards, company policies and procedures; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the Business
  • Spend time in each outlet with the branch teams and customers to understand and identify important business issues in order to develop and implement effective retail strategies
  • Take a lead role in building a strong sales management culture within the retail team; spend time coaching staff, identifying skills and opportunities for development; provide advice and guidance on store management issues when needed
  • Work with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
  • Proactively manage and review the performance and progress of staff, set objectives and targets; work with the Human Resources team to develop individual training plans for the team
  • Recruit, train and develop line and branch staff, ensuring adherence to company policies and procedures


  • Work with the Procurement department to ensure optimum inventory management
  • Work with the Marketing and Business Development departments to develop and implement planogram and merchandising strategies
  • Ensure that all products are labelled with up-to-date prices in the stores
  • Discharge all duties according to laid down Standard Operating Procedures (SOP’s) to ensure smooth running of the Business


Desired Qualities


  • A good Degree
  • MBA will be an added advantage
  • Leadership Skills
  • Managerial and Business Skills
  • People Management Skills
  • Communication Skills
  • Analytical Skills
  • Strategic Planning abilities
  • Business Development experience
  • Retail Management knowledge, skills & experience
  • Customer Service experience
  • General Knowledge of Pharma, Healthcare and Beauty Industry
  • Knowledge of regulatory standards, Branch Standards and compliance to policies and procedures
  • Finance for Non-Finance Managers
  • Performance Management
  • Good IT Skills
  • Product Knowledge
  • High level of Emotional Intelligence
  • Excellent interpersonal skills
  • Analytical and detail oriented; capable of working with empirical facts and information
  • Commercially minded
  • A confident leader with a professional attitude
  • A positive role model
  • Shows sound reasoning and judgment in managing situations, making decisions and solving problems
  • Able to empathise, show genuine concern for team members and treat others with respect
  • Can plan own work, through delegating appropriately and supervising others
  • Able to work carefully, methodically and accurately
  • Conscientious, motivated and willing to learn
  • Consistently displays personal effectiveness, efficiency and a  sense of urgency
  • Health & Safety conscious
  • Capable of upholding quality and continuous improvement
  • Able to work within a team as well as alone with little or no supervision
  • Able to adapt to and manage change.



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