To assist the Outlet/Restaurant Manager with the delivery of F&B service in accordance with departmental standards and procedures. 2. Assists the Outlet/Restaurant Manager in development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards. 3. Assists the Outlet/Restaurant Manager with the day-to-day operation of the outlet in accordance with established policies and procedures, acting on their behalf in their absence. 4. Interacts with guests in each of the outlets to solicit comments. 5. Communicates with the Outlet/Restaurant Manager any difficulties, guest comments and other relevant information. 6. To demonstrate the 12-Service Excellence Basics and ensure that all Outlet/Restaurant colleagues continually follows the same. 7. Obtains all information available for upcoming year occupancy, forecast, trends, reservations, festive periods, etc. 8. Keeps updated with new products in the market. HR Responsibilities: 9. Provides performance evaluations regarding colleague probation periods, annual performance reviews, promotion or transfer consideration and salary reviews. 10. Regularly provides feedback to Outlet/Restaurant Manager on colleague performance through personal observations. 11. Assists the Outlet/Restaurant Manager to establish comprehensive training programmes for the Department. 12. Evaluates departmental training sessions. 13. Personally conducts training for all outlet colleagues as required. 14. Attends all hotel trainings as required. 15. Adheres to all HR and Hotel policies and procedures. 16. Continually strives to improve self knowledge and skills.