Please exercise due diligence when applying for this job vacancy.
An experienced and qualified Help desk Manager is urgently needed to join our team. The candidate will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
- Proven work experience as a Help desk manager or similar role
- Hands on experience with help desk and remote control software
- Excellent technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills.
Method of Application
Qualified and interested applicants should send their CVs to the HR: firstname.lastname@example.org