Help Desk Specialist in Lagos, Nigeria

at Silverhorse Infotech

ICT / Telecommunications
Information Technology
Minimum Qualification
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.



Interested applicants should have a minimum of OND/NCE in relevant fields. Any higher qualification with working experience will serve as an added advantage..  MODE OF APPLICATION: Interested applicants should forward their updated CVs to HR through this email: or send your Name, Location, Qualification  to this  08159283609. Note: This job offer is mainly for Lagos residents.

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