High Value Relationship Executive in Lagos, Nigeria

at Airtel Nigeria

Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Job description

Job Purpose

One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base.  This person is the primary contact person and will be responsible in servicing all aspects of the high value (HV) customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond and Platinum.

The relationship manager is customer centric and focused on maintaining high-quality of customer service;   develops strong relationships with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time. Delivery of business KPIs (Key Performance Indicator) like financials, customer experience, revenue generation and process compliance, is critical to this role.

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