High Value Small Business - Relationship Manager in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

-Acquisition and managing of HVSB customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.

-Acquisition of profitable new customers for HVSB banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).

-Achieve budgeted growth in HVSB Banking within agreed and approved business risk parameters.

-Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.

-Creatively tailor products to meet individual and customer needs.

-Analyses and reviews quality of potentials and existing business to ensure maximum profitability.

-Manages credit quality standards through effective management of risk according to the PDDs, Departmental Operating Instructions (DOI) and other SCB/SME policies.

-Maintain accurate and up-to-date records of all actual and attempted customer interactions.

-Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.


Key Roles & Responsibilities

•Directly work with customers to secure new business relationships through the
analyses of needs and provision of SME products and services.
•Analyses and reviews quality of potential business to ensure maximum profitability.
•Maintain accurate and up-to-date records of all actual and attempted customer interactions.
•Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
•May be requested to co-ordinate country or regional initiatives within SME team.
•Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
•Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’


•B.Sc from any recognised University; minimum of 2nd class lower class of degree
•5-7years experience.
•Good working knowledge of banking products.
•Sound relationship and leadership skills; firm grasp of SME Banking and Trade/FX products, policies and procedures is critical for relationship management roles
•Sound relationship skills, credit, sales and management skills.
•Strong in analytics and numerate.
•Minimum qualification – Tertiary qualification – not lower than 2nd class
•Relevant professional qualifications are added advantage.

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