Hotel Manager in Lagos, Nigeria

at McRomed International

Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
  • Assist in keeping the hotel clean and tidy, at all times
  • Deal with customer complaints in a professional manner
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
  • Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
  • Propose and implement effective marketing strategies to maximise room occupancy levels
  • Complete all daily administration tasks as required
  • Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards


  • Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels
  • Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager
  • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
  • Complete regular checks on portable electrical appliances
  • Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
  • Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
  • Control and manage all new credit application accounts, sales ledger management and payment administration
  • Carry out instructions given by the management team.
  • Report any security issues to the hotel management


The Hotel Manager is to manage a small Guest House and Restaurant located in Ikeja, Lagos. The ideal candidate will be degree qualified, with at least three years experience in a similar role/industry. He must be computer and financial literate with excellent communication and customer skills. He must be a goal getter who knows how to use available resources to achieve desired goals. He must be an excellent team player with a passion to succeed.

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