Housekeeping Supervisor in Abu Zaby [Abu Dhabi], United Arab Emirates

at FAIRMONT HOTELS & RESORTS

Industry
Hospitality/Leisure
Specialization
Hospitality / Leisure / Travels
Minimum Qualification
Diploma
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed
  • Handle Guest concerns and react quickly, logging and notifying the proper areas
  • Actively participate in daily briefing, daily warm up and department meetings
  • Ensure Room Attendants are informed daily about priorities in their section
  • Follow departmental policies and procedures
  • Report necessary maintenance items
  • Follow all safety and sanitation policies
  • Positively impacts colleague relations within the department through ongoing performance management, coaching, recognition and communication meetings
  • Conducts assigned inspections of guest rooms and public spaces, including all VIP’s and FPC members.
  • Maximizes hotel profitability by properly managing expenses, lab our and other material resources.
  • Responsible for maintaining and enhancing staff morale through harmonious working relationships.
  • Dynamic member of the Housekeeping Leadership team and ensures strong departmental representation on hotel committees and at hotel activities.
  • Provide courteous, professional service and maintain a good working relationship with your own colleagues and all other departments within the hotel.
  • Ensures the highest standards of cleanliness, maintenance and safety by conducting daily inspections of guest elevator foyers, backspaces, and storage and supply rooms.
  • Liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
  • Responsible for the inventory of Guest supplies, linen, uniforms, and the ordering and replacement when necessary.
  • Responsible for ordering cleaning supplies and Guest supplies, and to check that they are handled, and stored correctly.
  • Ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
  • Assist subordinates during peak periods.
  • Other duties as assigned 

Requirements

  • Proficient in English (verbal & written) essential
  • High school diploma or equivalent preferred
  • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
  • Proven training skills
  • Experience with Hotel Property Management System, Micros-Fidelio desirable
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, high-pressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

    Physical Aspects of Position (include but are not limited to):

    • Constant standing and walking throughout shift
    • Occasional lifting and carrying up to 30 lbs
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps 
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