HR Associate (Tagalog Speaking) in Dubayy [Dubai], United Arab Emirates

at Al Futtaim

Human Resources
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

  • Accurately handles inquiries related to HR policies, HR standard operating procedures, Self-Service portal namely ESS (Employee Self Service) and MSS (Manager Self Service) using a customized CRM (Customer Relationship Management) as a primary case management tool.
  • Provide quality customer service in response to inquiries made via phone or e-mail from Al Futtaim Employees, Line Managers and HR Business Partners as well as external customers.
  • Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
  • Research routine to complex questions and problems and provide appropriate responses or escalate as appropriate.
  • Appropriately identify and escalate inquiries that are high in complexity or require further action to the appropriate Tier or other support teams.
  • Accurately logs-in all cases into the case management system.
  • Must meet established Quality Monitoring and Key Performance Metrics standards.
  • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
  • Demonstrate the ability to work effectively in a team environment with general direction while providing support to peers.
  • Participates in continuous improvement workshops and projects.
  • Participate in other responsibilities as assigned.


  • Candidates with fluency in spoken Tagalog will only be considered.
  • Bachelor Degree or equivalent in Business, HR, Psychology or Management
  • 3-5 Years’ experience in operations Service Center environment, HR Shared services preferred
  • 2 - 3 years’ experience in supporting SAP HR system transactions module - Personnel Admin, Organizational Management, Payroll, Time Management etc.
  • Ability to read, write and speak fluently in English and Tagalog.
  • Strong PC skills and the ability to work in fast paced environment
  • Strong organizational skills.
  • Strong analytical skills with attention to detail
  • Strong problem solving skills.
  • Strong written and oral communication skills
  • Strong interpersonal and customer service skills
  • Ability to follow strict policy guidelines and recognize situations requiring escalation
  • Ability to navigate relevant applications
  • Ability to follow standard procedures and scripts
  • Experience in HR and shared services environment will be an added advantage

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