- Assist with recruitment process. May assist with contacting and maintaining communication with candidates through arranging phone interviews and scheduling interviews for managers.
- Support with managing relationship with HMO provider, Pension Registration of Staff as well as effecting changes when necessary.
- Timely escalation and resolution of Medical issue and ID Card Issues relating to all employees.
- Responsible for Exit Interviews and other exit formalities.
- Maintaining the personal profile of employees by updating changes on Excel Sheet and filing documents in employees’ file.
- Ensure data integrity in Jumia’s Human Manager Systems (HMS).
- Provide frequent customer service regarding payroll, benefits, employee relations, etc.
- Support with administering HR-related documentation, such as contracts of employment, pension and health insurance, leave and holiday tracking , managing communication with mobile service provider and general employee services.