The role holder is responsible for driving bottom-line business performance through creating an effective, efficient organisation where maximising engaging employees is at the heart of every interaction. She will be focussed on creating and delivering a strategic people agenda which aligns to business performance.
•Act as a catalyst, stimulating high engagement through great manager behaviours – including appropriate configuration of people product and processes – which ensure employee needs are satisfied and managers and employees are playing to their strengths;
•Live the commitments of our Here for good brand promise, acting as a role-model for others. Relentlessly focus our people on the Bank’s values and the behaviours associated with upholding them;
•The primary areas of responsibility include Wholesale Bank. The role holder would be expected to implement a Strategic People Agenda (SPA) for their areas of responsibility.
Proactively form credible relationships to influence and make a difference to the people agendas and to the people within Wholesale Bank:
•Proactively coach leadership teams/Mancos within their area of responsibility both as a team and as individuals to drive business performance through high engagement;
•Support line managers in configuring and deploying Group people policies, products and processes to drive engagement thereby driving business performance;
•Ensure a robust talent pipeline to meet the future needs of the functions through managers identifying developing and appropriately stretching talent at every level;
•Support the continuous review of the Wholesale Bank operating model for alignment to the business strategy using all available data to assess effectiveness and demonstrate proactivity in surfacing and securing resolution to points of misalignment;
•Collaborate with Business and Country HR colleagues on all products: bi-annual performance reviews, engagement surveys & talent management to agree stakeholder engagement, drive functional strategies, processes and messages at the Country level;
•Collaborate with colleagues across HR (including specialists and HR Shared Service Centre) to ensure continuous improvement in the function.
Support the continuous review of the Wholesale Bank operating model for its cost efficiency and demonstrate proactivity in surfacing and securing improvements.
•Experience of being an HR Relationship Manager at a country level with a multi-national organisation
•Understanding of Wholesale Bank including key products, key roles, operating model and strategic agenda
•Ability to understand financials (e.g. interpreting financial statements, budgeting, project accounting)
•Ability to implement a Strategic People Agenda
•Understanding of the various HR products and how to implement them within a country/region (e.g. engagement, performance management) to address business issues
•Understanding and practical experience of managing Employee Relations
activities e.g., managing redundancies, grievances & disciplinary process and external litigation.
•Uses knowledge, communication and relationship skills to positively influence key business decisions;
•Forms effective relationships with key stakeholders
•Ability to stand up for what is right, in the face of adversity
•Excellent communication : clear oral and written skills; effective questioning and active listening
•Strong facilitation & coaching skills.
•Strong work orientation, taking ownership to deliver on time every time
•Embraces the matrix
•Assertive, tenacious and willing to challenge when required
•Proactive, takes the initiative and effectively deals with resistance
•Trusted, credible partner
•“Role models” the values and demonstrates a strong moral compass in all decision making
•Highly driven and inquisitive setting stretching goals for self and continually pushing for results
•Ability to sell ideas, flexing approach for different audiences
•Strong team orientation, working effectively in virtual international teams
•Enjoys challenges and strives to continuously improve the way we work