Human Resources And Administration Manager in Lagos, Nigeria

Financial Services
Human Resources
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female
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Job Description

Enhancing Financial Innovation & Access (EFInA) is a financial sector development organisation working to promote financial inclusion in Nigeria. Established in late 2007, EFInA's vision is to be the leader in facilitating an all-inclusive and growth-promoting financial system. EFInA is funded by the UK Government's Department for International Development (DFID) and the Bill & Melinda Gates Foundation.

EFInA is seeking to recruit dynamic, strategic, and committed individuals to newly defined roles to build on its current achievements and accelerate the impact of financial inclusion in Nigeria. EFInA is a rapidly growing organisation with considerable influence in the financial sector. Employment with EFInA offers an exceptional and challenging opportunity for the right candidate.


The Role 
The Human Resources and Administration Manager will be responsible for ensuring that EFInA has the appropriate level of human resources (in terms of capability, quality and experience) to deliver its strategic objectives. The Human Resources and Administration Manager will actively support EFInA to meet its short, medium and long term goals through the effective delivery of highly efficient human resources, administrative and logistical support. 

The role demands an individual who can translate EFInA’s strategic objectives into operational HR plans. He/she will have the organisational, time management and problem-solving skills to implement and regularly revise these plans to ensure that all HR and administration policies and procedures are monitored and continuously improved and that they meet the needs of EFInA. The HR and Administration Manager will possess excellent interpersonal skills and will be able to engage productively with all levels of staff to foster an enabling and positive work environment. The HR and Administration Manager will also be able to network with relevant legal and HR institutions to keep abreast of regulatory changes and standard best practices. He/she will be adept at building and maintaining relationships with key external stakeholders including insurance companies, HR partners and consultants, suppliers and services providers. 

This role presents an opportunity for an experienced HR Manager who is passionate about the contribution that EFInA is making to driving economic growth and reducing poverty in Nigeria, to operate in a dynamic and fluid working environment. 

Primary Relationships 
Reports to: Chief Operating Officer (COO) 
Department: Operations & Support Services 
Directly Supervises: Office Manager 

Principal Responsibilities and Accountabilities 
The role will include, but will not be limited to the following areas: 

Human Resources

  • Develop and implement a human resources management plan which includes strategies for staff development and retention
  • Implement an employee feedback mechanism and propose ideas to the CEO that will improve the effectiveness of EFInA
  • Support the COO to develop a learning culture through sharing of best practices and successes between different parts of the organisation
  • Identify opportunities and provide on-going formal/informal capacity development for all staff
  • Prepare annual staff development plans for approval by the CEO
  • Source appropriate training and evaluate its effectiveness
  • Manage the annual job planning process, ensuring that all job plans are of a high standard and are reviewed by line managers on a monthly basis
  • Assist Line Managers in the appraisal process, including ensuring that performance appraisals are aligned with job plans, commence at the appropriate time, and are completed by the specified deadline • Maintain in-depth knowledge of labour regulations in Nigeria and ensure that all EFInA’s staff policies comply
  • Review and update EFInA’s Staff Handbook as required, to ensure that it remains relevant to EFInA’s needs
  • Ensure that all staff activities are ethical and comply with EFInA’s values and the policies in the Staff Handbook
  • Ensure that all staff benefits such as life insurance and health insurance are up to date and that staff comply with health and safety requirements
  • Maintain EFInA’s organogram and generate or modify job descriptions as needed, in consultation with the relevant departments
  • Manage the recruitment process to ensure recruitment of candidates with the right skills, experience and values to achieve EFInA’s objectives
  • Liaise with HR partners/consultants to ensure that vacancies are properly advertised and recruitment processes are followed to fruition. Directly and actively participate in screening job applicants and conducting interviews
  • Ensure that all recruitment activities and processes are carried out in compliance with EFInA’s approved policies and procedures
  • Prepare employment contracts for new employees for the CEO’s sign off
  • Develop and implement a comprehensive induction plan and induction pack for all new employees and ensure that all staff receive an appropriate and thorough induction during the first three months of their employment
  • Conduct a semi-annual orientation for all staff, covering EFInA’s mission, vision and values
  • Plan and manage semi-annual staff team-building retreats to improve staff capacity to support each other in their day-to-day tasks
  • Maintain a comprehensive database of employee information (contracts, leave dates, performance reviews, references, queries, etc.) and ensure that information on all employees is up-to-date


  • Recommend and implement new HR-related systems and automate all HR-related processes
  • Manage the filing, storage and security of all HR related documents for all employees
  • Oversee the logistical and administrative support for all EFInA events to ensure that they are efficient, cost effective and successful
  • Develop a Facilities Check Log report and ensure that the Office Manager completes it on a weekly basis. Compile and submit a monthly Facilities Check Log report to the COO
  • Ensure the Office Manager maintains an up-to-date database of all suppliers and service providers with full contact details and any other pertinent information
  • Ensure the Office Manager effectively and accurately handles all travel logistics for staff and foreign guests (including flight reservations, hotel booking, airport collection, etc.)
  • Approve all supply requisitions prepared by the Office Manager

Staff Development 
For all staff directly reporting to this position: 

  • Ensure that all output meets EFInA’s high standards of delivery
  • Identify and provide ongoing formal/informal capacity development opportunities
  • Monitor, manage and report on their performance, including setting monthly performance objectives and timelines, as reflected in their annual job plans
  • Conduct monthly reviews
  • Conduct annual performance appraisals and ensure that their annual job plans are complete

Additional Responsibilities

  • Take responsibility for own continuous professional development by proactively identifying and participating in formal/informal learning opportunities

Perform any other duties as may be assigned by the COO or the CEO


Job Competencies and Capabilities 
Qualifications and Experience 


  • Master’s degree in Economics, Business Administration, Law, Industrial Relations, Human Resource Management or Personnel Management, or any related discipline from a reputable institution
  • Minimum of ten years’ work experience with at least seven years at a senior level in a large private sector organisation with international operations
  • Minimum of seven years’ direct experience in the management of HR functions
  • Professional qualification in Personnel Management or Human Resource Management
  • Demonstrated experience of working in a complex or pioneering environment and in facilitating change management
  • Successful track record of HR management across multiple functions, with evidence of consistent results
  • Experience of developing and implementing HR strategies and plans
  • Experience of developing and implementing HR processes, such as staff handbooks, employee surveys, performance evaluations, employee inductions, etc.
  • Leadership and supervision experience


  • Inspires and leads teams to achieve results with a high standard of excellence
  • Demonstrated ability to drive continuous improvement in HR and Admin processes and systems
  • Works well independently and as part of a team
  • Very high level of attention to detail and accuracy
  • Very strong verbal and written communication skills
  • Very strong organisational skills, with ability to handle multiple projects
  • Effective conflict management skills
  • Excellent interpersonal, influencing and relationship building skills and ability to engage effectively with staff at all levels
  • Good presentation skills
  • Mentoring and coaching skills
  • Advanced level competency in Microsoft Word, Excel, PowerPoint, Project and Access
  • Fluency in other languages desirable

Personal Qualities

  • Commitment to the financial inclusion agenda
  • Highly organised and efficient, able to prioritise work with minimal direction and negotiate multiple competing priorities with a high level of professionalism
  • Discreet and respects confidentiality
  • Committed to delivering high quality results, with cost-effective use of resources
  • Works well under pressure and meets deadlines
  • Committed to the development of all staff
  • Resourceful and efficient
  • Innovative
  • Positive, flexible, supportive and proactive attitude to work
  • Exhibits a helpful behaviour beyond strict job requirements
  • Personable attitude that energises and inspires colleagues
  • Can-do approach
  • Discreet and respects confidentiality
  • Integrity and high personal ethical standards
  • Confident
  • Resilient

Remuneration: Competitive

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