We are looking for an enthusiastic professional to ensure the highest compliance with regulations in the delivery of IELTS in Nigeria. Meet challenging business targets and ensure quality British Council Customer Experience is delivered consistently at test sessions across Nigeria. Regularly evaluate the quality of service provided through customer feedback, self- and external audits and make improvements accordingly. Lead the IELTS delivery team, demonstrating the values, behaviours and knowledge required by examination delivery professionals. See the role profile for more information
Applicants must have
- Two years’ experience at middle management level of line managing a geographically dispersed team.
- Two years’ experience of leading a customer service-orientated team to meet challenging targets.
- Two years’ experience of monitoring service to quality standards; devising and implementing improvements to these.
- Experience of regular event management for audiences of over 200 people.