Information Technology Coordinator Trainee(Job Number: 140003DY) in Lagos, Nigeria

at Nestle S.A.

Industry
Manufacturing / Production
Specialization
Information Technology
Minimum Qualification
HND
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female
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Job Description

Description

  INFORMATION TECHNOLOGY COORDINATOR TRAINEE   KEY RESPONSIBILITIES  •           Demonstrate customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint. Provide high quality, customer focused infrastructure support covering networks, and other related components in accordance with Service Level Agreement. •           Provide after hour support on need basis to support implementations or service interruptions •           Configure, setup and diagnose performance of workstations, servers and other peripherals •           Work as an escalation contact for incident and problem. Ensure detailed analysis of user problems and resolutions are entered into Incident Management System. •           Work closely with Globe Centre Infrastructure teams to manage the entire country infrastructure from inception through development, to post implementation support. •           Perform any other technical related function that may be assigned by the IT Coordinator Lead. •           Implement group corporate IT security standards and policies across all systems. •           Handle all tasks relating to backup of the servers on site according to GLOBE/IT standards and processes •           Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures. •           Administer market health checks and Infrastructure monitoring as per service catalogue •           Work closely with relevant parties to resolve GLOBE issues to minimize incidents and system related problems. •           Lead or participate in team projects that enhance the quality or efficiency of support.

Requirements

ENTRY REQUIREMENTS •           BSc (minimum of second class lower) or HND (minimum of upper credit) in Computer Science, Computer Engineering, Electrical/Electronic Engineering and any other related Computer or Engineering disciplines. •           Must have had one year Post NYSC IT experience. •           The following professional qualifications would be an added advantage: Microsoft Certified Systems Engineer, Cisco Certified Network Associate and Microsoft Certified Professional.

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