INFORMATION TECHNOLOGY COORDINATOR TRAINEE KEY RESPONSIBILITIES • Demonstrate customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint. Provide high quality, customer focused infrastructure support covering networks, and other related components in accordance with Service Level Agreement. • Provide after hour support on need basis to support implementations or service interruptions • Configure, setup and diagnose performance of workstations, servers and other peripherals • Work as an escalation contact for incident and problem. Ensure detailed analysis of user problems and resolutions are entered into Incident Management System. • Work closely with Globe Centre Infrastructure teams to manage the entire country infrastructure from inception through development, to post implementation support. • Perform any other technical related function that may be assigned by the IT Coordinator Lead. • Implement group corporate IT security standards and policies across all systems. • Handle all tasks relating to backup of the servers on site according to GLOBE/IT standards and processes • Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures. • Administer market health checks and Infrastructure monitoring as per service catalogue • Work closely with relevant parties to resolve GLOBE issues to minimize incidents and system related problems. • Lead or participate in team projects that enhance the quality or efficiency of support.
ENTRY REQUIREMENTS • BSc (minimum of second class lower) or HND (minimum of upper credit) in Computer Science, Computer Engineering, Electrical/Electronic Engineering and any other related Computer or Engineering disciplines. • Must have had one year Post NYSC IT experience. • The following professional qualifications would be an added advantage: Microsoft Certified Systems Engineer, Cisco Certified Network Associate and Microsoft Certified Professional.