Information Technology (IT) Officer in Lagos, Nigeria

at Save The Children

Industry
NGO
Specialization
Information Technology
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

ROLE PURPOSE:

To provide IT technical services to Lagos, Jigawa and its sub-field offices by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipments. S/he will provide all needed IT services to and also act as a part of the SCI Nigeria IT team during an operation request.

KEY AREAS OF ACCOUNTABILITY:

The Information Technology Officer shall be accountable on the following key areas in Lagos, Jigawa field office of Save the Children International program in Nigeria:

Network Management
  • Support Lagos, Jigawa field offices on network troubleshooting ensuring an effective network connection. and maintain the entire local area network installed at the supported office locations
  • Troubleshooting and maintain the network devices e.g. printers, scanners, etc.
  • Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
  • In consultation with the Area Operations Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.
Hardware Support
  • Configure and install systems and set up new users.
  • Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintain effectively.
  • Ensure all IT problems within the office are identified and solutions found and implemented.
  • Perform IT hardware inventory update as necessary.
  • Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.
Telecommunications Management
  • Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
  • Troubleshooting technical problems with mobile subscriptions and IP Phone.
  • Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times
Asset Management
  • Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Officers
  • Responsible to make sure that all assets (IT and office equipment) is correctly used
  • Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipments
Incident Management
  • Providing first level on IT helpdesk support in assigned field offices
  • Communicating any service disruptions to users, opportunities and other relevant policies
  • Carry out any other tasks required by the line manager
Security and Backup
  • Keep the network and all computer systems safe, secure and virus-free.
  • Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
  • Ensure proper backup of all staff information, files and folders.
Other Support Responsibilities
  • Provide a regular activity/progress report to IT/Information Manager on all aspects of IT operations, highlighting any issues encountered and special initiatives taken etc.
  • Participate in and as part of the program network IT representative manage by the IT/Information Manager
  • Comply with all relevant Save the Children policies and procedures, including safeguarding children, code of conduct, etc.
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