Inside Sales Supervisor in National Capital Reg, Philippines

at Dell

Industry
ICT / Telecommunications
Specialization
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Manages an Outbound Sales Team of Inside Product Specialists responsible for selling Dell Service Contract Extensions, Upgrades and Add-ons. Represents, communicates and executes on specific sales strategies. 

Responsibilities

• Directs the efforts of others in the achievement of the strategic and operational objectives of the group. 
• Assumes responsibility for sales objectives. 
• Manages the hiring, staffing and maintaining of a diverse and effective workforce. 
• Directs and supervises a group of Transactional Sales Representatives responsible for taking customer orders via telephone, chat or e- mail. 
• Works to resolve customer issues to ensure a world-class customer experience. 
• Primary focus of job is directing, coaching and mentoring team members. 
• Adapts team priorities to respond to customer and business partner needs. 
• Has direct leadership responsibility for 2 or more reports. 
• Responsible for career development/ planning, performance and pay discussions of team members. 
• Leads improvement initiatives. 
• Implements and ensures adherence to service delivery standards. 

Requirements

· Solid sales experience and good technical support background, preferably within a call center environment. 2+ years of experience. Selling services is a plus. 
· 2+ yrs Work experience in industries that require a exceptional Service experience delivery a plus. 
· Understands selling environment and capable of building familiarity with segment and product/service offerings. 
· Able to build strong team environment. 
· Excellent written and verbal communication skills. 
· Able to handle basic customer escalation issues. 
· Ability to work independently with minimal supervision as well as the ability to fully integrate a team environment. 
· Typing speed of at least 30 wpm. 
· Proven track record of remaining committed, conscientious, self-motivated, organized and meticulous. 
· Customer advocacy and quality certifications or training a plus

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