As part of the UK Desktop Support team you will be required to provide support at the contracted site and also remote support for any other Caterpillar site within the EAME region. The role will cover desktop hardware, software, telephony support (depending on site location), printing and knowledge of ITIL. You will also have involvement in programmes to migrate operating systems and replace hardware at “end of life”.
You may have the opportunity to travel to different sites in the UK to provide support and will work within matrix teams to provide functional, cross-location support for specialised areas such as servers, network, service management, projects etc.
Upon completion of the year you will have knowledge of hands on IT Support, customer communications, the appreciation of the benefits of standardised business processes and also specialised expertise in some areas within one of the world’s largest engineering corporations.
Knowledge of networks PC software and hardware is essential. You should be motivated and quality driven, able to work independently using initiative within defined areas. Skills in fault finding and using logical methodologies as well as the ability to interact with people from the business at all levels would be advantageous.
Degree Disciplines Accepted: All Computing Subjects. You must be on track to achieve at least a 2 1