IT Application Support And Maintenance Specialist Job ID: 12713 in Lagos, Nigeria

at Stanbic IBTC Bank

Banking / Financial Services
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Main Purpose of the Job

  • Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
  • Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.

Key Responsibilities

  • Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
  • Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
  • To maintain production environments relating to online services. This will include development, DR and production Applications.
  • To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
  • To ensure continuity of the business processes supported by one or many applications / services
  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
  • To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
  • To ensure applications and services processes and outputs are error free and complete
  • Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
  • Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
  • Managing change control (CR) implications for designated Application
  • Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
  • To ensure that applications and related services are documented and kept in a path accessible by the Team
  • To establish and maintain effective working relationships with all stakeholders
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
  • To undertake advanced administration tasks as required e.g. to support problem resolution
  • To support the development teams and the 24/7 group in deploying applications and solving problems and
  • To participate in the on-call support to the 24/7 team
  • Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence/work request and tracking issues
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