IT Desktop Analyst in Lagos, Nigeria

at Sahara Group

Industry
Oil & Gas / Mining
Specialization
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

Key Responsibilities:

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary

• Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance

• Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance

• Interface with 3rd party service providers

• Provide periodic reporting of IT Support operations.

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