Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the unit.
Will be responsible for performing all technical tasks assigned to them.
Ensures stability and maximal availability of the IT infrastructure components to the unit, as well as performing all technical tasks as assigned and required.
Ensures closure of assigned 2nd level fault resolution calls within the required SLA
Executes change control work orders as assigned within the required SLA
Provides assistance or adhoc training to users when required
Ensures maximum stability of IT infrastructure components by performing maintenance tasks
Contributes to the continuous improvemnt of operational policies and procedures.
Minimum HND,BSC in Computer Engineering or Computer Science
MCTS: 70-640 or 70-642 or 70-643
ITIL Foundation certificate
CompTia A+ or DEL DCSE (Desktop & Portable)
CompTian+ Nortel NCSS or Cisco CCNA is an added advantage.
MCITP: Enterprise Administration is beneficial.
3-5 years relevant and IT support experience.
Helpdesk and customer service experience
Shift based work
Customer service skills