IT Engineer (IE 001) in Lagos, Nigeria

at Sun International

Information Technology
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the unit.

Will be responsible for performing all technical tasks assigned to them.



Ensures stability and maximal availability of the IT infrastructure components to the unit, as well as performing all technical tasks as assigned and required.

Ensures closure of assigned 2nd level fault resolution calls within the required SLA

Executes change control work orders as assigned within the required SLA

Provides assistance or adhoc training to users when required

Ensures maximum stability of IT infrastructure components by performing maintenance tasks

Contributes to the continuous improvemnt of operational policies and procedures.


Minimum HND,BSC in Computer Engineering or Computer Science

MCTS: 70-640 or 70-642 or 70-643

ITIL Foundation certificate

CompTia A+ or DEL DCSE (Desktop & Portable)

CompTian+ Nortel NCSS or Cisco CCNA is an added advantage.

MCITP: Enterprise Administration is beneficial.

3-5 years relevant and IT support experience.

Helpdesk and customer service experience

Shift based work

Customer service skills

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