Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the unit.
Will be responsible for performing all technical tasks assigned to them.
Ensure Stability and maximal availability of the IT infrastructure components to the unit, as well as performing all technical tasks as assigned and required.
Ensure closure of assigned 2rd level fault resolution calls within the required SLA.
Executes change control work orders as assigned within the required SLA.
Provides assistance or adhoc training to users when required.
Ensure maximum stability of IT infrastructure components by performing maintenance tasks.
Contributes to the continuous improvement of operational policies and procedures.
Minimum HND/B.Sc in Computer Engineering or Computer Science.
MCTS: 70640 or 70642 or 70643.
ITL Foundations Certificate.
CompTia A+ or DEL DCSE (Desktop & Portable).
CompTia N+ Nortel NCSS or Cisco CCNA is an added advantage.
MCITP: Enterprise Administration is beneficial.
3 - 5 Years relevant and IT support experience.
Help desk and customer service experience.
Shift based work.
Customer service skills.