IT Or Engineering Students in National Capital Reg, Philippines

at Hewlett-Packard

Information Technology and Services
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Male or Female
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Job Description

Provide workarounds for incidents that cannot be permanently resolved immediately

Perform the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

Provide comprehensive and accurate information to management about the quality of Support

Make service improvement suggestions to management

Accurately and fully completes the service request/incident records

Assess incident priority and determines if the priority needs to be adjusted based on additional information


Candidates must have at least a Bachelor's/College Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.

Can do shifting work and/or graveyard shifts.

Is strong in written and oral communication.

Can work remotely with his peers/team.

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