Provide workarounds for incidents that cannot be permanently resolved immediately
Perform the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption
Provide comprehensive and accurate information to management about the quality of Support
Make service improvement suggestions to management
Accurately and fully completes the service request/incident records
Assess incident priority and determines if the priority needs to be adjusted based on additional information
Candidates must have at least a Bachelor's/College Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.
Can do shifting work and/or graveyard shifts.
Is strong in written and oral communication.
Can work remotely with his peers/team.