IT Or Engineering Students in National Capital Reg, Philippines

at Hewlett-Packard

Information Technology and Services
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Male or Female

Job Description

Provide workarounds for incidents that cannot be permanently resolved immediately

Perform the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

Provide comprehensive and accurate information to management about the quality of Support

Make service improvement suggestions to management

Accurately and fully completes the service request/incident records

Assess incident priority and determines if the priority needs to be adjusted based on additional information


Candidates must have at least a Bachelor's/College Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.

Can do shifting work and/or graveyard shifts.

Is strong in written and oral communication.

Can work remotely with his peers/team.

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