- To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
- Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
- Provide high level competency with regard to application systems monitoring.
- Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.
- Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.
- Take backup of Bank’s third party applications.
- Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)
- Development of scripts for data downloads / extractions.
- Finacle Functional Support.
- Development of Reports, customization and maintenance.
- Projects support & Implementation.
- Provide workaround solutions to Equinox archival issues
- Support Interfacing of external Applications to Finacle Banking software.
- Training of users on Finacle applications – Scheduled and On-the-Job training
- Support on Middle office database (MOD)
- Investigate and proffer solution to Finacle system anomalies
- Implementation of change request of business applications from the Centre
- Timely handling of System / Technical Job request logged in Remedy e.g. System issues, new report request etc.
- Ensure adherence to defined IT policies and procedures.
- Ensure the timely transfer of SWIFT messages and MOD files on a daily basis.
- Monitoring of all the critical applications.
- Ad-hoc assignment.