IT Service Management Analyst Job ID: 12709 in Lagos, Nigeria

at Stanbic IBTC Bank

Banking / Financial Services
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Key responsibilities

  • Supporting team track (in country) and remedy solution for internal customer support group and the business
  • Real time monitoring and communication on critical bank’s services using ITM
  • Afterhours resource management for IT
  • Management of personal and departmental shared folder
  • Ensures adherence to defined IT policies
  • Monitoring and communication of service availability
  • Manage the established change management process
  • Develop adequate MIS reporting from service desk and team track database
  • Coordination of DR exercise at mid-year interval
  • Ensure strict compliance to IT ‘s change management
  • Any other duties as may be assigned by Department Head & Team Leader.
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