Technical Support Specialist Duties:
•    Evaluates system potential by testing compatibility of new programs with existing programs.
•    Evaluates expansions or enhancements by studying work load and capacity of computer system.
•    Achieves computer system objectives by gathering pertinent data; identifying and evaluating options;

recommending a course of action.
•    Confirms program objectives and specifications by testing new programs; comparing programs with

established standards; making modifications.
•    Improves existing programs by reviewing objectives and specifications; evaluating proposed changes;

recommending changes; making modifications.
•    Evaluates vendor-supplied software by studying user objectives; testing software compatibility with

existing hardware and programs.
•    Places software into production by loading software into computer; entering necessary commands.
•    Places hardware into production by establishing connections; entering necessary commands.
•    Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
•    Maintains system capability by testing computer components.
•    Prepares reference for users by writing operating instructions.
•    Maintains historical records by documenting hardware and software changes and revisions.
•    Maintains client confidence and protects operations by keeping information confidential.
•    Maintains professional and technical knowledge by attending educational workshops; reviewing professional

publications; establishing personal networks; participating in professional societies.
•    Contributes to team effort by accomplishing related results as needed.

Specialisations:
With experience, and sometimes further training, it is possible to advance to higher positions, such as IT

manager. Specialise in a particular area such as wages and entitlement and staff training.

Skills and Qualifications:
•    HND, B.Sc. degree or any relevant discipline
•    Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software

Testing, Network Design and Implementation, Software Performance Tuning, Network Performance Tuning
•    good planning, organisational, analytical and decision-making skills
•    good oral and written communication skills
•    tactful and discrete when dealing with people and confidential information