Receive inquiry calls from customers
Identify customer issues and provide possible solutions
Record client information
Give step by step instruction to customers
Strong use of English language in both verbal and written.
Must have strong computer skills including Microsoft Office
Must be analytical and keen to details.
Ability to talk while encoding data on the computer.
Must be patient and courteous
Able to professionally take constructive criticism
Demonstrates good conflict resolution skills
Works well in a high volume, fast paced environment
Able to work effectively without supervision
Able to sit for up to eight hours.