Junior Major Incident Analyst in Scotland - Glasgow, United Kingdom

at Ernst & Young

Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

  • Draft outage notifications to all stakeholders and maintain ownership of escalations
  • Answer calls from IT Services Support teams and vendor's.


Essential Experience:

  • Customer Service experience.
  • HNC/HND/Degree in a computer related discipline

Desirable Experience:

  • Experience of ITIL Major Incident Management and co-ordination within a large organisation.
  • Experience working with IT requirements of a global firm
  • ITIL certified


  • Excellent people skills
  • Able to develop working relationships with staff and management at all levels
  • Excellent listening, written and verbal communication skills
  • Excellent organisational skills
  • Understanding of Service Level Agreements
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