Key Account Manager - North Region in Abuja, Nigeria

at Airtel Nigeria

Industry
Telecommunications
Specialization
Accounting
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

JOB PURPOSE -  To acquire and retain more post-paid customers and generate revenue for the business.

Duties and Responsibilities:

  • Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment -
  • Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
  • Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
  • Create opportunities to run presentations of our Corporate products to sector of assignment
  • Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement  -
  • Drive the sale and activation of the above products across the sector.
  • Grow the usage of Corporate products in the sector allocated to you
  • Create exceptional opportunities to sell special products like E1’s, Blackberry’s and data cards in the sector
  • Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures -
  • Monitor the activities of competition and develop or recommend counter measures to win competition
  • Responsible for the day to day management of all Airtel relationships in the sector -
  • Develop good relationship management processes with both existing accounts and prospective customers
  • Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES within sector
  • Responsible for the weekly and monthly reports on post paid subscribers activities, bill delivery and collection in the sector of assignment
  • Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
  • Maintain and manage database of all Corporate customers in your sector
  • Establish and maintain excellent relationship management with existing Post-paid subscribers within the sector -
  • Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES in your sector
  • Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector
  • Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth
  • Revenue Growth
  • Postpaid Gross Adds/Activations
  • Activations within SLA  
  • Query Resolution within SLA 

Relevant Skill and Experience

  • A University Degree in Business Administration, Marketing or related course
  • 3-5 years preferably in FMCG, Consumables & Telecoms
  • Achieving Results, & Delighting the Customer
  • Team Player; Independent, Confident, and Objective
  • Attention to detail/ excellent oral and written communication skills
  • Good presentation skills
  • Ready to achieve beyond set target
  • Committed to common goals and values of the organization.

 

 

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