This role is responsible for advocating for customer experience within the company.
That includes leading customer experience programs that create an internal culture of customer focus, and identifying the top opportunities to directly change the customer experience.
The CX Manager identifies, develops and oversees a portfolio of initiatives designed to improve customer experience, and works with internal business partners to effect change.
This is a both a strategic and hands-on position requiring experience in interpreting customer insights, process analysis, business analysis, process mapping and process improvement capabilities. Ideal candidate has a strong background in managing customer experience and process improvement initiatives and driving solutions to improve those processes with the end-customer in mind.