Manage the end to end processes involved in the development and deployment of Etisalat Nigeria mobile messaging solutions.
- Keep abreast of global and local best practice as it relates to mobile messaging trends and monitor related developments in the telecommunications industry.
- Assist in the continuous review of the unit?s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
- Assist in identifying required resources, personnel and funding to achieve the unit?s strategy.
- Establish and maintain relationships with key internal and external stakeholders.
- Develop in line with approved business strategy, input into Etisalat Nigeria messaging solutions roadmap.
- Develop propositions/business cases for innovations in messaging services, propose modifications to enhance existing offerings and proffer recommendations to the Director, Consumer Segment
- Liaise with the IT team for solution selection and deployment of relevant technology to suit Etisalat Nigeria messaging platform.
- Manage, monitor and evaluate on-going performance and quality of all messaging services (including related promotions) in line with defined functionalities and specifications.
- Liaise with the Pricing and Tariffs team to agree and manage bonus tariffs/discounts on messages.
- Assist in implementing the unit?s work programs and plans in line with agreed upon procedures and guidelines.
- Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
- Manage inter-functional relations to ensure synergy across the various departmental functions.
- Provide leadership and guidance to team members and manage subordinates? performance towards the achievement of overall team objectives
- Monitor and control the budgetary needs of the unit.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Consumer Segment.
- Perform any other duties as assigned by the Director, Consumer Segment.