Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group,is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians. In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Client / Stakeholder Engagement:
Act as the guardian of user experience with respect to technology delivery and operations.
Evaluate, identify, solution and recommend technology delivery and operations for the enterprise.
Lead best practices and transformational initiatives to enhance end-user experience with respect to billing, provisioning, trouble-ticketing and collaboration solutions.
Provide hands on technology guidance, support and knowledge when dealing with incidents and technology delivery.
Utilization of fair process to help make technology and team direction/decisions.
Develop project charter, preliminary project scope consisting expectations, objectives, risks, approach, deliverables with key stakeholders
Interpret URS / PCN and develop CSRs
Constitute project team including steering committees
Develop and refine project plan and detailed work plan to effectively manage, the effort, scope, product deliverables, milestones, resources, etc.
External Partner Management Process:Drive third party partner engagement for new solutionsManage project delivery and payment milestones with strategic partners.Liaise and review SLAs with vendorsEnsure prompt response to Group request on system development activities.Prompt resolution and management of issues with vendors.
Desired Skills and Experience
Graduate Degree : BSc Computer Science or related discipline
SDLC, TOGAF experience and certification would be an advantage.
5 years of project management experience in the TELCO space with OSS/BSS expertise.
3 years business analysis experience.
3 years’ experience as a software architect.