To minimise credit and fraud losses for Consumer Banking products in the Region by implementing procedures for proactive fraud prevention, investigation, recovery, follow-up and deterrent action.
Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses and ensure timely recovery of fraud related claims
Reduce fraud losses by way of field recoveries
Develop and implement processes for improving the quality of sourcing in the region. Conduct sampling of applications, investigation into suspect fraud applications and monitor recruitment of DSRs
Ensure Legal/ Law enforcement processes for effective follow-up and recovery. Develop and maintain a positive working relationship with key law enforcement officers.
Maintain appropriate control over the acquired portfolio and minimize merchant related losses
Training: Staff, agencies and appropriate stakeholders
Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors.
Monitor and keep control over fraud control expenses for the region
Co-ordinate and follow up on legal cases in the region
Formulate recovery strategies, develop, maintain and test BC plan for the function in consultation with Country BCM
Raise awareness within the unit about BCP
The Job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies. Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance
Minimum 3 to 4 years experience preferably in a credit/ collections function.
Good analytical and execution skills
Good networking abilities. Team player
Good understanding of business dynamics
Dynamic and prepared to do field work.