Manager: High Value Individuals in Abuja, Nigeria

at Airtel Nigeria

Management Consulting
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

Job description

1. Responsible for the implementation of acquisition strategy for prospective High Value Individual (HVI) accounts in Region:

  • Identify and create opportunities to for acquisition of High Value Individuals across the region.
  • Create exceptional opportunities to sell HNI products and services within region

2. HVI Relationship Management

  • Develop good relationship management processes with both existing accounts and prospective customers.
  • Encourage and develop opportunities to have Airtel presence in all HNI locations, institutions, recreational an professional clubs, HORECA, companies, private schools, shopping outlets, airports and residential neighborhoods.  
  • Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth.

3. Effective Reporting and Database Management

  • Timely reporting of all initiatives, potential prospects, queries, challenges, call plan and new sales made in region
  • Maintain and manage database of all Corporate customers in the sector

4. Industry Awareness/Competition Intelligence

  • Monitor the activities of competition and develop or recommend counter measures to win competition
  • Responsible for analysis of competitor’s HVI focused activities as well as relevant market development and proposing pre-emptive counter measures
  • To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

5. Cross Functional Liaison and Support

  • Co-ordinate with all internal stakeholders (marketing, sales, IT, service delivery and networks) to deliveru excellent customer experience, design value propositions, training intervention for field sales employees and channel partners
  • Work with service delivery and support bill delivery and collection for post pay HNI in the zone

6. Target Allocation, Forecasting, Reporting

  • Accountability for ensuring that agreed target are cascaded across Zones, channel partners and field sales agents
  • Responsibility for managing performance variances and reallocating targets as required
  • Timely repot, of all activities (Daily, weekly, monthly, quarterly etc.. and as required)
  • Acquisition – Performance Vs. Target and against all product lines


  • Presence at relevant events, ensuring expected benefits are realized
  • Reduce debt portfolio and churn in your segment
  • Carry out all other functions as directed by ZBM
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