Manager.Key Business Accounts in Lagos, Nigeria

at Etisalat

Accounting / Audit / Tax
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

Job Description:                         

Develop and implement Key Account management strategies in Etisalat's major and strategic accounts.

Principal Functions

Manage the day to day coordination of the Business Account Managers to deliver specified KPIs

Develop strategies and plans to drive deeper adoption of Etisalat's product and services across all solution spectrum, in Etisalat key business accounts

Develop sales and account plans to harness, cross and up selling opportunities in key business accounts

Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts

Meet sales and revenue target in key managed accounts

Develop channels and modalities for gathering local and international intelligence of competitions'  activities and emerging trends within managed sector or industry

Develop standard plans to drive excellent customer service to managed accounts

Develop customer support structures to manage issues emanating from account

Coordinate all administrative duties that will enable the seamless functioning of managed accounts

Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs

Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,

Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts

Manage and Coordinate respond to all local and international Group bids

Manage debt collection across all Key business accounts

Manage all account and bill reconciliations across all key business accounts

Coordinate activities of key business accounts across all verticals

Work closely with the VBM team to generate account analysis for management's business decisions


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