Manager, Member Services in Lagos, Nigeria

at Arik Air

Airline / Aviation
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction

Development and implementation of systems, kPIs, service level agreements and process quality improvements with manager

Manage the membership, registration, and information dissemination

Ensure that all membership records, communication and product orders processed by member Service Staff within required times

Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service


3 to 5 years in similar job role while a University degree would be of advantage

Knowledge of Principles, practices and techniques of operations

Be creative, detail oriented and self-motivated

Must be computer literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes

Knowledge of systems used in the Reservation Department would be an advantage

Good project management skills

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