Manage a team of staff to minimize credit losses by constantly improving the collections on NPLs and, recoveries on the write-off portfolio.
• Ensure that all the necessary systems and controls are in place to properly manage the NPL book, and maximise rehabilitation of accounts in arrears.
• To manage and control collection strategies and campaigns within the NPL environment with the aim of maximizing collection effectiveness and efficiency.
• Ensure effective and efficient repossession and disposal processes, secured storage facilities to be in place, as well as realising any attributable security.
• Operate within delegated authority levels, and ensure that have sufficient levels of mandate to perform day to day operations.
• Manage recoveries on the write-off portfolio.
• Ensure resolution of customer queries.
• Liaise with business partners on developments within Specialised Recoveries, and their needs.
• Co-operative relationships between the various participants in the credit recovery processes.