Manager. Technical Support in Abuja, Nigeria

at Etisalat

Information Technology and Services
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

Job Summary       

  • Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
  • Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
  • Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit       

Principal Functions  

  • Manage the conduct of periodic process reviews cross the technical department with user groups
  • Manage all ERM initiatives across the QoS and Technical Support units
  • Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
  • Support as business analyst for identified process gaps within Technical unit
  • Support Technical SMEs in developing identified process across the business unit
  • Periodically review the utilization of processes within technical units.
  • Engage with Technical SMT as a business analyst on continuous operational efficiency
  • Set up and report on Vendor management Performance periodically, with cross departmental focus
  • Provide support on Company QoS Improvement Programs


Experience,Skills & Competencies   

  • Six (6) to Eight (8)  years work experience with at least three (3) years in supervisory role
  • Data Gathering and Analysis
  • Process design
  • Problem Solving
  • Communication
  • Change Management
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus.
  Apply Now

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