Manager - Transport Network Assurance in Lagos, Nigeria

at Airtel Nigeria

Information Technology and Services
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

  • NOC Alarm handling for active elements and monitoring partner 
  • Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
  • Assurance of parameter data/change requests for active
  • Track and record service assurance impacting outages
  • Trigger Service Assurance sign-off
  • Follow through to ensure completion of Service Assurance sign-off
  • Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within Transmission

  • Ensure timely reporting from partner NOC as per contractual and agreed timeline
  • Follow through for on-demand assurance reports 
  • Generation of reports to measure, analyze and improve NOC management process

 End-to-End change control across Transport network

  • Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

 3rd Party Follow up

  • Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between Manage Service Partner NOC

  • Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC


  • Drive daily outage sign-off between active and passive partners
  • Partner NOC KPI monitoring and sign-off
  • Develop updated Quality Assurance methodologies using in-house or external resources
  • Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
  • Audits across all Transport network viz: Fiber/Microwave/MPLS/VSAT etc.
  • Conducts regular and ad-hoc check for Transmission configurations



  • Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
  • knowledge of Mobile Network Transmission Operations (Fault and Configuration Management)
  • Vendor Management
  • Project Management
  • Network Audit and functionality testing
  • Business analysis
  • Analytical, Statistical and Presentation skills
  • Sound MS Excel skill
  • Knowledge of Assurance managements systems/tools/support systems

Relevant Experience

  • Minimum 7 years’ experience in a GSM/Mobile company
  • Minimum 6 years hands-on Transmission Operations & Maintenance experience in Telecom
  • Minimum 2 years Vendor Management experience
  • Minimum 4 years Transmission Operation Assurance experience

 Other requirements

  • Attention to details
  • Good negotiator
  • Integrity
  • Innovative
  • Analytic
  • Multi-tasking
  • Professionalism


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