Manager in National Capital Reg, Philippines

at Standard Chartered Bank

Industry
Banking / Financial Services
Specialization
Banking
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Adhere to the CB Fraud Risk Framework primarily focusing on non-lending channels such as branches, ATMs, and internet banking
• Implement / Initiate Fraud Risk Management policies and procedures
• Sustain the Fraud Detection, Monitoring, Investigation & Reporting processes in order to minimize fraud losses and ensure timely recovery of fraud related claims 

Key Roles & Responsibilities

Detect, investigate, and resolved fraud issues / cases related to CB non-lending / deposits portfolio (both internal and external fraud)
• Conduct Process Risk Analysis (PRA) and particiapte in Project Work Committees for non-lending products and process
• Conduct spot / surprise checks across branches; ensure staff adheres to processes
• Customers awareness and staff training on fraud relating to non-lending products
• To manage Fraud Forums for non-lending products and processes
• Represent FRM in Customer Experience Council on fraud matters
• Perform Regular monitoring of the ‘Performance/Fraud Indicators’ and implement controls to mitigate risk 
• Perform capacity planning to ensure adequate resources to deliver the stated business objectives
• Liaison with market peers and law enforcement agencies to acquire timely fraud intelligence and to initiate fraud deterrent actions (arrests/fraud awareness programs)
• Review new fraud prevention programs available in the industry and make the right investment recommendations
• Ensure compliance to association operating regulations 
• Ensure compliance to Group policies and standards, local and other regulations
• Plan and supervise investigation on all Non-Lending Consumer Banking related (including staff) fraud
• Manage and train the unit staff to achieve quality performance and to meet the agreed service standards
• Ensure process and operational execution to deliver on operational excellence agenda
• Review and enhance the effectiveness of existing fraud detection tools
• Track CB fraud losses and costs closely and ensure that they do not exceed budget
• Ensure fraud recovery opportunities are fully optimized
• Collect market intelligence and ensure that the Bank is protected against fraud experience by industry counterparts
• Ensure best practices and learning’s are adequately socialized and process changes made, where necessary, to prevent systemic losses
• Develop appropriate fraud risk training programs for CB Non Lending
• Perform fraud loss forecasting, reporting and budgeting on a timely basis 

Qualifications & Skills

•Relevant background in Fraud management and investigation
•College graduate with significant 5 year work experience in Consumer Banking
•Thorough knowledge and skills in various computer applications
•Proven inter-personal and communication skills
•Strong team orientation and people management skills 
•Goal oriented 

Responsibilities

Detect, investigate, and resolved fraud issues / cases related to CB non-lending / deposits portfolio (both internal and external fraud)
• Conduct Process Risk Analysis (PRA) and participate in Project Work Committees for non-lending products and process
• Conduct spot / surprise checks across branches; ensure staff adheres to processes
• Customers awareness and staff training on fraud relating to non-lending products
• To manage Fraud Forums for non-lending products and processes
• Represent FRM in Customer Experience Council on fraud matters
• Perform Regular monitoring of the ‘Performance/Fraud Indicators’ and implement controls to mitigate risk 
• Perform capacity planning to ensure adequate resources to deliver the stated business objectives
• Liaison with market peers and law enforcement agencies to acquire timely fraud intelligence and to initiate fraud deterrent actions (arrests/fraud awareness programs)
• Review new fraud prevention programs available in the industry and make the right investment recommendations
• Ensure compliance to association operating regulations 
• Ensure compliance to Group policies and standards, local and other regulations
• Plan and supervise investigation on all Non-Lending Consumer Banking related (including staff) fraud
• Manage and train the unit staff to achieve quality performance and to meet the agreed service standards
• Ensure process and operational execution to deliver on operational excellence agenda
• Review and enhance the effectiveness of existing fraud detection tools
• Track CB fraud losses and costs closely and ensure that they do not exceed budget
• Ensure fraud recovery opportunities are fully optimized
• Collect market intelligence and ensure that the Bank is protected against fraud experience by industry counterparts
• Ensure best practices and learning’s are adequately socialized and process changes made, where necessary, to prevent systemic losses
• Develop appropriate fraud risk training programs for CB Non Lending
• Perform fraud loss forecasting, reporting and budgeting on a timely basis 

Requirements

•Relevant background in Fraud management and investigation
•College graduate with significant 5 year work experience in Consumer Banking
•Thorough knowledge and skills in various computer applications
•Proven inter-personal and communication skills
•Strong team orientation and people management skills 
•Goal oriented 

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