To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution. Modelling effective communication skills, call centre agents must be knowledgeable about the products and services of Prepaid Medicare Services Ltd HMO.
Develop and ensure the implementation of an effective marketing and sales plan for the organisation.
Develop and implement a robust and effective marketing communications campaign for the organisation.
Drive and co-ordinate all marketing activities.
Grow and sustain market share of the organisation.
Be responsible for the sourcing of new clients while maintaining relationships with existing clients.
Arrange for meetings and presentations.
Achieve allocated sales revenue targets.
Conduct regular market intelligence activities.
Contribute to the development of health care plans.
Contribute to the development of the company's marketing and sales plan.
Minimum of B.Sc with a minimum of 2nd class upper division or HND (Upper credit) in Marketing, Insurance or any other relevant field
Professional qualifications in marketing or management will be an advantage
HMO Experience is an added advantage
Knowledge of the operations of the National Health Insurance Scheme (NHIS) will be an added advantage
Excellent selling and customer relationship skills
Good communication/presentation skills (both oral and written)
Ability to communicate effectively in both oral and written English language
Must be a team player, able to build and maintain effective and collaborative sales and marketing network
Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders.