Marketing Operations in Lagos, Nigeria

at Neo Career Nigeria

Industry
Marketing and Advertising
Specialization
Marketing / Advertising / Branding
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Marketing Operations Manager Job Duties:
  • Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
  • Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
  • Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
  • Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
  • Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.
  • Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Requirements

Marketing Operations Manager Skills and Qualifications:

Supervision, Market Knowledge, Subordinate Involvement, Planning, Quality Focus, Resolving Conflict, Customer Service, Managing Processes, Presentation Skills, Technical Understanding, Financial Planning and Strategy.

FORWARD ALL APPLICATIONS TO neocareershr@gmail.com USING JOB TITLE AS MAIL SUBJECT.

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