Provide leadership and coordination of the SME ME Team in the Branches (GRA Branch and Agidingbi Branch)
Market, sell and acquire SME products through pro-active and consultative approach and detailed understanding of Customers’ business(es) and internal offerings to enhance revenues and profit.
Key Roles & Responsibilities
•Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of SME products and services.
•Grow share of Clients portfolio size by deepening existing Clients’ relationships
•Analyses and reviews quality of potential business to ensure maximum profitability.
•Maintain accurate and up-to-date records of all actual and attempted customer interactions.
•Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.
•May be requested to co-ordinate Country or Regional initiatives within SME team.
•Provide feedback to Senior Management, Marketing and Product management on customers’ needs and the efficiency of marketing strategies and tactics.
•Responsible for delivering a service to customers that matches the Bank’s brand promise of being ‘The Right Partner’.
•Operate within Risk & Compliance requirements/framework
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:-
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
•Good first degree or requisite technical skills gained through professional associations & practical experience.
•8 years experience.
•Good working knowledge of Banking products.