Role & Responsibilities:
Own the category for Marketplace and work closely with Retail counterparts to ensure overall health and performance of the category
Ensure merchants storefront remains healthy
Escalate merchant issues to appropriate units to ensure issues are resolved quickest.
Provide advisory services to merchants based on product competitiveness and historical performance
Manage new and existing merchants, with the responsibility of enhancing their experience (bring new ideas on better self-service, reporting and teaching resources).
Identify merchants with potentials to succeed and providing adequate support where necessary.
Work with Finance/Order Management to ensure prompt payment of Merchant orders.
Give regular feedback to line manager on suggestions to improve merchant services or identify potential revenue channels.
Follow through with escalations and other business stakeholders to ensure customer satisfaction
Actively share ideas with colleagues to increase overall success of business.